Terms and Conditions

terms and conditions

A  Prices

All prices include free delivery within the UK mainland excluding the Highlands and Islands, unless stated otherwise. For these areas please contact 121 Office Furniture Ltd for a delivery quotation. Prices that are quoted on our site, are correct, however if an error has been made we will contact you to advise you off the amended price, to allow you the option to continue or cancel the order. All prices quoted are excluding VAT.

B  Delivery

We strive as a company to give the best possible customer service. With this in mind we offer Free delivery on all of our products, to the mainland UK, excluding the Highlands and Islands, Ireland and the following postcodes :- AB,  BT,  DD,  FK,  HS1-9, IM,  IV,  KA27-28,  KW,  KY,  PH,  PA20-80,  ZE.

If you reside within the above postcodes please contact our customer service for our best in market rates at

Generally the delivery of our office furniture products takes between 1 and 5 days. Some product lines due to volume sales, outlying delivery areas, or the mere size of the ordered goods may extend this delivery window. All delivery quotations are estimates and 121 Office Furniture Ltd cannot be held liable for any variance to those stated. Please also note that most deliveries excluding Julian Bowen are delivered to the ground floor. If you require a delivery first floor or above please advise us before purchase and we can assist you.

If products have to be placed on special order we look towards delivering these within 5 to 10 working days.

On home furnishings the delivery times can take between 5 and 10 working days from confirmed order.

For detailed information on all lead times, please consult our full Delivery Information page

All deliveries are made to ground floor level of the delivery address. Please contact us if you require special delivery requirements other than this. Delivery is deemed have been completed when a consignment note has been signed by an individual who is 18 or over.

Delivery times are merely indicative and are non-binding. 121 Office Furniture Ltd cannot be held liable for any losses incurred by the purchaser, due to late delivery of the order or part thereof. The purchaser is responsible for the supply of all relevant information to facilitate the quoted delivery time eg any access issues, fully correct postal address etc.

Most office furniture and some home furnishing deliveries are delivered flat packed to keep costs low however they are easily constructed. Some of our products due to size may be palletised for ease of transport and protection of products. Please dispose of these once you have received these. 121 Office Furniture Ltd can throughout the UK on office furniture, offer an installation facility. This time saving option can also be offered within Scotland on home furnishing. If you want Installation included in the price then contact our sales team at and they will be happy to assist you .

C  Your Order

Your order will only be deemed to be accepted once 121 Office Furniture Ltd send you an email of confirmation. All orders are subject to our conditions of sale.

D  Payment

121 Office Furnitures Ltd payment methods are credit/debit cards, BACS or cheques. A Credit Account can be opened for such government bodies as Schools, Universities, NHS, Councils etc and these terms would range from 7 days to 30 days from the date on the invoice. Please contact 121 Office Furniture Ltd for any enquiries towards a trade account at  

121 also offer Paypal Credit or Pay in 3 on products supplied by PayPal UK Ltd, Whittaker House,Whittaker Avenue, Richmond-ipon-Thames,Surrey, United Kingdom, TW9 1EH. 

E  Company Registration and Product Ownership

The companys registered name is 121 Office Furniture Ltd. It is registered at companies house in Edinburgh. The registered address is 5 Mid Road, Blairlinn Industrial Estate, Cumbernauld, G67 2TT. The companies registered number is SC422689.

The ownership of the goods remains with 121 Office Furniture Ltd until full payment is received and delivery has been completed and signed for.

F  Monitor Variances in Colour

Please note product colours/shades can differ from monitor to monitor therefor 121 cannot guarantee an exact match of the shade you see on the product.

If you have any doubt about the colour please contact us at

G  Returns Policy..Items damaged

If you need to make a return please email us at and we will be happy to assist you with this process.

If your product has unfortunately been damaged could you please INCLUDE PHOTOS to show the issues and we will in the first instance look to resolve the issue by issuing replacement parts. 

If your not completely satisfied with any of your purchased items we will be happy to refund or exchange your product as long as they are returned in the original packaging and have been unused, unbuilt and in a resaleable condition as new within 14 days of purchase. Please note with flat packed items once they are built they cannot be returned, if there is no damage shown, as they will loose their integrity and strength when rebuilt.This also applies to chairs where once they are built and then dismantled they cannot be defined as New and therefor cannot be returned in the condition they were received.

We will refund you within 14 days of receiving the goods back, return delivery costs will be the responsibility of the customer, unless the goods are faulty or defective. If cancelling "made to or built to order" products after 24 hours of placing the order, a charge of 40% minimum of the order price would be charged.

Made to or built to order items cannot be returned after delivery.

Items Damaged ......Please note all products should be checked within 48 hours of delivery to check there has been no transit damage to the product.We would advise the best time to do this is when the courier is present and call us if there are any issues. If you don't make that call then please email us on within the 48 hours with photos of the damage, to allow us to make a claim against the courier where we will then be in a position to supply replacement items or parts.Failure to do this means there can be no insurance claim made. If you intend to put your items in storage for use at a later point we ask you open them to review them within the 48 hours. These issues are extremely rare however we are guiding you hear for your own ease and to avoid any issues after the insurance point.Damage requests reported at a later point may be refused.

The above conditions do not affect your statutory rights when goods are faulty, or not as described.

H  Guarantee

All product lines are supplied with a minimum 12 month manufacturer’s warranty. Details can be requested from 121 Office Furniture Ltd.

I  Website Usage Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern 121 Office Furniture Ltd's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘121Office Furniture Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 121 Office Furniture Ltd 5 Mid Road, Blairlinn Industrial Estate, Cumbernauld, Glasgow. G67 2TT. The term ‘you’ refers to the user or viewer of our website.

J  Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by 121 Office Furniture Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.Product graphics are shown as indicative of what products may look like but please refer to the descriptions for fuller information. If you have any questions regarding colour shades or size etc please contact us at  before purchasing any item where we will be glad to assist you.

In no event will we  (or our web developers) be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profit’s arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of 121 Office Furniture Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, 121 Office Furniture Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

K  Copyright Notice

This website and its content is copyright of 121 Office Furniture Ltd 2018. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following;

    • you may print or download to a local hard disk extracts for your personal and non-commercial use only
    • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
    • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

L  Privacy Policy

By using this web site you agree to our privacy policy.

Click Here to view the Privacy Policy of 121 Office Furniture